Northern Staff Trained to Help Vulnerable Passengers

WORKERS at rail operator Northern – which runs services on the Airedale line – are being trained to spot vulnerable passengers.

The company’s 7,000 employees, including conductors and station staff, will learn to recognize the signs that someone might need help – and gain the confidence to step in.

The training is provided by the charity Railway Children, whose work focuses on identifying those at risk and helping with forms of early intervention.

Tricia Williams, for Northern, said: “Our customers are at the heart of everything we do – and being able to spot those who need them, whether they ask our teams for help or not, is really important.”

The initiative is welcomed by British Transport Police, who say that in 2020 it intervened in 25,997 cases involving vulnerable people – covering issues ranging from mental health crisis to child sexual exploitation.

Acting Superintendent Dave Rams, head of crime and public protection at the British Transport Police, said: “Railway staff act as the eyes and ears of the rail network and if they report concerns , it will help us protect people.”

British Transport Police can be contacted on 0800 40 50 40 or by text to 61016.

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