Generosity Big Brothers Big Sisters Independence | Team Leader, School Mentor Mentor 2.0


Big Brothers Big Sisters Independence

Position: Team leader, school mentoring (Mentor 2.0 and Bigs on site)

Location: Philadelphia, Pennsylvania

Employment status: full-time, non-exempt

Reports to: Manager, School Program

Effective date: 11.4.2021

Salary: 40-44K / year


JOIN A FORWARD-LOOKING AGENCY THAT SEEKS TO ENSURE THAT ALL YOUNG PEOPLE REALIZE ITS FULL POTENTIAL. Big Brothers Big Sisters Independence (BBBSI) is the state’s largest BBBS agency and the country’s fourth largest. Our mission is to ignite the power and promise of youth and bridge the mentoring gap, creating and sustaining one-on-one mentoring relationships and strengthening the quality of the mentoring field.


Big Brothers Big Sisters Independence (BBBSI) is looking for a team, a leader, a mentor in a school environment (mentor 2.0 and Bigs on site). Mentor 2.0 is a college and career preparation mentoring program for high school students that used the iMentor program. This role will directly supervise a team of 3 to 5 school program coordinators and directly manage a smaller number of programs. The ideal candidate will successfully balance the supervision of their team with the effective execution of individual game support responsibilities, practices and goals. This position will manage program partnerships with local elementary, middle and high schools. The role will also strengthen relationships with existing partnerships in collaboration with the advancement team and the Director and Director of SB. In this role, the School Team Leader will work with the School Program Manager to advance the Mentor 2.0 and College Bigs programs. This position requires weekday travel to BBBSI offices and schools in Philadelphia and southern New Jersey.


Leadership, management, responsibility

  1. Coordinates daily processing functions for 3-5 School Program Coordinators for Mentor 2.0 and College Bigs programs; manages the performance appraisal process of team members by providing feedback and thoughtful feedback on performance; and acts as a peer leader for program coordinators, for example adhering to appropriate standards of practice and effective execution of functions and procedures for their on-site programs.
  2. Works with the School Program Manager to ensure team members demonstrate a high level mastery and application of knowledge, policies and procedures in child safety and risk management in all aspects professional functions in accordance with established standards of practice and agency policies while maintaining high metric performance.
  3. Hires program coordinators in coordination with management and HR and oversees the training, development, supervision and evaluation of these employees. Fosters a team culture of responsibility, trust, professionalism and excellence.
  4. Works with the School Program Manager to strengthen Mentor 2.0 Mentoring Program structures, on-site Bigs Businesses and Colleges.
  5. Diagnose team development needs and work with School Program Manager to develop appropriate content for regular school team meetings and team development days.

Child safety and twinning support

  1. Through the coordination of on-site sessions at partner companies and schools, verifies that child safety elements, the development of twinning relationships, positive youth development and volunteer satisfaction are met, and that issues and potential obstacles are identified and addressed as early as possible; documents and controls all support and supervision of the match.
  2. Assess the individual needs, information and support for each participant in the match; ensures a high level of competence in the application of knowledge, policies and procedures relating to child safety and risk management in all aspects of the professional function; develops strategic interventions to identify and strengthen twinning relationships that require additional support; provides complete and timely written summaries of all contacts.
  3. Effectively uses the online database system to record and review all details of the child / mentor match.

Make matches

  1. Recruit, screen and assess potential youth for the program, and match these youth with the appropriate mentors to achieve match goals at each site. Guides team members in recruiting and assists as needed to help the team achieve the goal of children served.
  2. Executes game requirements, including setting, monitoring and achieving game duration and customer satisfaction goals; uses the tools of the program and assesses the impact of the twinning on the development of young people; conduct exit talks with all parties at the close of the match; assess the reasons for the close of the match and the potential for a rematch; identifies and encourages the re-engagement of volunteers.

Partnership development

  1. Provides friendly and accessible customer service and represents the Agency and our mission in a professional and positive manner.
  2. Develops relationships with partner schools and businesses through coordination with teachers, counselors and corporate links. Acts as a liaison with site-based contacts to ensure effective program implementation and coordinator of all site-specific needs. Strives to deepen these partnerships and communicates potential opportunities to broaden the Agency’s overall relationship with partners to appropriate leadership.

Program facilitation

  1. Efficiently plans and implements logistics and program activities for the on-site corporate program.


Academic requirements: Bachelor’s degree required; degree in social services or related field preferred.

Professional requirements: 2+ years of functional experience in a human services environment required. Supervisory experience preferred. Experience working with populations of children and adults required; specific experience in relationship assessment and development, and an understanding of child and family development preferably. Proficiency in Microsoft Office packages required.

Additional requirementsDaily access to a car, valid driver’s license, with state-required auto insurance minimums is required for travel to schools.


Must demonstrate leadership, dedication and a strong sense of interpersonal skills that help build effective and appropriate relationships with people; have an attentive and active listening capacity; take a sales / marketing approach to interacting with young clients and volunteers; are results-oriented; are accessible, organized; and demonstrate good judgment in a leadership capacity. Our best employees 1) set the bar high 2) are intentional and thoughtful about their choices 3) collaborate as a means of finding community solutions 4) are positive, dynamic and solution-oriented 5) embrace diversity, fairness and l inclusion, and 6) are responsible and do.


The characteristics of the work environment described here are representative of those an employee encounters when performing work in an office environment and include the essential functions of that job. The noise level in the working environment is generally moderate.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: the ability to work independently; staying sedentary for long periods of time (6+ hours per day); lift 10-15lbs; push, pull, bend at the knees, as required for normal operations. Reasonable accommodations can be made to enable people with disabilities to perform essential functions.


If you are interested, please apply with CV and cover letter.

Note: Only applicants deemed viable for this opportunity will be contacted.


Educators, social workers and youth workers who are passionate about working with young people and eager to work for a strong mission-oriented organization should apply. At BBBSI, we serve more than 2,400 children each year in Chester, Delaware, Montgomery and Philadelphia counties in Pennsylvania, and in Burlington, Camden and Gloucester counties in New Jersey.

Our aspiration is to develop an organization that reflects our constituent base. BBBSI promotes a culture of inclusion and seeks talented staff from diverse backgrounds. BBBSI is an equal opportunities employer and does not discriminate based on race, color, sex, sexual orientation, gender identity, religion, national or ethnic origin, age, disability, veteran status, first and second immigrants second generation and people from low-income families, or any other factor protected by law.

** This position requires in-person work in schools. Office work is currently remote. However, the agency is in phase 1 of returning to work at the office on a voluntary basis. As we see changes in the requirements of our partners that will ensure the safety of their staff, students and the communities served, the agency is required to request proof of vaccination for this role. In the event that the agency decides to require vaccinations for all staff and return to full office operation, staff will be given at least two (2) weeks notice. **

About Us

Big Brothers Big Sisters Independence Region is a donor-supported organization that enriches, encourages and empowers children to reach their highest potential through secure, one-on-one mentoring relationships.

Our mission

The mission of the Big Brothers Big Sisters Independence Region is to provide children facing adversity with strong and lasting, professionally supported, one-on-one mentoring relationships that change their lives for the better, forever.

By partnering with parents / guardians, volunteers and other community members, we are responsible for the achievement of each child in our program:

o Higher aspirations, greater trust and better relationships

o Avoid risky behavior

o Educational success

Our vision is that all children succeed in life!

National research has shown that positive relationships between young and old have a direct and measurable impact on children’s lives. By participating in our programs, Little Brothers and Sisters are:

o More confident in their academic results

o Able to get along better with his family

o 46% less likely to start using illegal drugs

o 27% less likely to start consuming alcohol

o 52% less likely to miss school


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